FAQ'S

1. What is the return/exchange policy?

Products that are without customized/personalized can be exchanged within 5 business days.  Please contact us prior to your return of the product.

We do not accept refunds.

 

2. How do I care for my item?

You can wash your item on delicate cycle and lay flat to dry.

Do Not Bleach

 

3.  How do I know what size collar to purchase?

Measure the circumference of your pets neck using a soft tap measure, it should be snug enough to fit 2 fingers between your pet's neck and their collar. Please ensure you measure your pet carefully which will allow you the make the right purchase.

See sizing chart below:

Sizing Chart

The below sizes are approximate.  To ensure correct size for your pet , please measure your pets neck with a soft measuring tape and add 1” for comfort.  Please ensure you measure carefully to ensure the right size when ordering.

 

 

XSmall

 

7-9” Neck Size

Width ½” or ¾”

 

 

Puppies up to 10lbs

Minature Schuazer

Chihuahua

Yorkshire Terrier

Cats

Small

9-13” Neck Size

Width ¾” or 1”

Pomeranian

Boston Terrier

Shih Tzu

Miniature Schnauzer

Maltese

Medium

13-16” Neck Size

Width ¾:, 1’ or 1.5”

Pug

Beagle

French Bull Dog

Cocker Spaniel

Standard Poodle

Large

16”-22” Neck Size

Width, 1”,or 1.5”

Labrador

Doberman

Golden Retriever

Husky

Bernese Mountain Dog

XLarge

18”-26” Neck Size

Width 1’ or 1.5”

Great Dane

German Sheppard

Rottweiler

Saint Bernard

Mastiff

 

 

What type of materials are used with your products?

All our product are handmade with hand picked fabrics. Most of are fabrics are 100% cotton and we use only top quality D-ring, buckles and slide glide for our colours.

Can I customize the size I want for any item?

Yes you can,  choose any fabric and any size combination i.e., medium size but want the collar with to be 1" .  Please contact with your requests.