Refund Policy
1. What is the return/exchange policy?
Products that are without customized/personalized can be exchanged within 5 business days. Please contact us prior to your return of the product.
100 Satisfaction Guaranteed , Please contact our customer service department for any exchanges/refund
2. How do I care for my item?
You can wash your item on delicate cycle and lay flat to dry.
Do Not Bleach
3. How do I know what size collar to purchase?
Measure the circumference of your pets neck using a soft tap measure, it should be snug enough to fit 2 fingers between your pet's neck and their collar. Please ensure you measure your pet carefully which will allow you the make the right purchase.
See sizing chart below:
Sizing Chart The below sizes are approximate. To ensure correct size for your pet , please measure your pets neck with a soft measuring tape and add 1” for comfort. Please ensure you measure carefully to ensure the right size when ordering.
|
||||||||||||||||||||
What type of materials are used with your products?
All our product are handmade with hand picked fabrics. Most of are fabrics are 100% cotton and we use only top quality D-ring, buckles and slide glide for our colours.
Can I customize the size I want for any item?
Yes you can, choose any fabric and any size combination i.e., medium size but want the collar with to be 1" . Please contact with your requests.