Refund Policy

1. What is the return/exchange policy?

Products that are without customized/personalized can be exchanged within 5 business days.  Please contact us prior to your return of the product.

100 Satisfaction Guaranteed , Please contact our customer service department for any exchanges/refund

 

2. How do I care for my item?

You can wash your item on delicate cycle and lay flat to dry.

Do Not Bleach

 

3.  How do I know what size collar to purchase?

Measure the circumference of your pets neck using a soft tap measure, it should be snug enough to fit 2 fingers between your pet's neck and their collar. Please ensure you measure your pet carefully which will allow you the make the right purchase.

See sizing chart below:

Sizing Chart The below sizes are approximate.  To ensure correct size for your pet , please measure your pets neck with a soft measuring tape and add 1” for comfort.  Please ensure you measure carefully to ensure the right size when ordering.     XSmall   7-9” Neck Size Width ½” or ¾”     Puppies up to 10lbs Minature Schuazer Chihuahua Yorkshire Terrier Cats Small 9-13” Neck Size Width ¾” or 1” Pomeranian Boston Terrier Shih Tzu Miniature Schnauzer Maltese Medium 13-16” Neck Size Width ¾:, 1’ or 1.5” Pug Beagle French Bull Dog Cocker Spaniel Standard Poodle Large 16”-22” Neck Size Width, 1”,or 1.5” Labrador Doberman Golden Retriever Husky Bernese Mountain Dog XLarge 18”-26” Neck Size Width 1’ or 1.5” Great Dane German Sheppard Rottweiler Saint Bernard Mastiff

 

 

What type of materials are used with your products?

All our product are handmade with hand picked fabrics. Most of are fabrics are 100% cotton and we use only top quality D-ring, buckles and slide glide for our colours.

Can I customize the size I want for any item?

Yes you can,  choose any fabric and any size combination i.e., medium size but want the collar with to be 1" .  Please contact with your requests.